FREQUENTLY ASKED QUESTIONS

IS IT ONLY VIDEOS OR CAN I INCLUDE PHOTOS TOO?

Currently it is only video.

HOW LONG IS THE VIDEO?

This depends on what package you choose and how much footage you take. Your video can be between 15 minutes to 90 minutes

I'M NOT SURE WHERE TO BEGIN WHEN CHOOSING THE CLIPS TO SHARE?

What we found to be the easiest is to create an album (through your photo program you use on your phone e.g. Google Photos. So when you upload you can just select the whole album.

I DON'T TAKE MUCH PHONE FOOTAGE WHAT IS THE MINIMUM AMOUNT OF CLIPS YOU NEED?

Generally the less clips you have the slower the pace of the film, if you have lots of clips the video is a faster pace to fit all the moments in.

WILL EVERY CLIP I PROVIDE BE INCLUDED?

No, that is the beauty of it, we will go through your footage and find the special moments to include to make the film as special as possible.

CAN I MAKE ALTERATIONS TO THE FILM?

Your package includes one round of revisions which includes 5 changes ONLY. After that point if you  do wish to make changes to the film there is an additional cost (min $50.) Cost is charged per change.

IS NUDITY FILTERED?

Yes! If you have any footage which shows nudity the nudity will be blurred.

WHAT MUSIC is used

We use the audio of your video so you can hear the giggles and voices of your loved ones.
Music is played softly in the background but the audio of the moment is our priority. We use royalty free music for our videos, they have a heartwarming feel and vibe.

CAN YOU PURCHASE AN ALBUM AND UPDATE IT?

The album has 7GB max storage. It will fit four seasons of life films on the album. The album comes with a USB and you can update it with your latest films or your own video creations.

how do I upload the files?

Once you have puchased your package you will recieve a link via email for you to upload your files to. Please upload your files within 14 days and follow the instructions provided in the email.

once i purchase when can I expect my film?

Once you have uploaded your files your film will be ready within 2 weeks. You will need to approve the film. Once the film is approved I will load the video onto your digital video album and post in the mail. Allow standard postage 3- 5 days.

what happens to the files after i upload?

Your privacy is important to us! Once I have completed your Seasons of Life of video I will delete your video files within 30 days. The Seasons of Life video will be kept on file for up to 6 months. We use the files provided by our customers exclusively for the purpose of creating personalized Seasons of Life films, unless we obtain your explicit consent for any other purposes. Your files are never used for marketing or promotional materials without your prior authorisation. Our privacy policy can be found here. Privacy Policy

© The Seasons of Life 2023

Photos courtesy Alana Kate Films

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